Support guests ( Remote)
Saudi Arabia
Full timeRemote
Job description
Role Overview
We are seeking dedicated professionals to join our team as Support guests. As part of our team in Riyadh, you'll work in an ONSITE environment alongside experienced colleagues to provide excellent service through our call centre. Your ability to communicate effectively and empathize with guests will ensure a seamless and positive experience for all our callers.
Responsibilities
- Answer and resolve guest inquiries efficiently via phone calls.
- Provide accurate information about our products, services, and processes.
- Follow up on guest requests and ensure issues are resolved promptly.
- Log all guest interactions, feedback, and complaints into the system.
- Collaborate with other teams to ensure guest satisfaction throughout their experience.
- Maintain professionalism and high standards of service at all times.
Must have requirements
- Proven experience supporting guests in a call centre environment.
- Excellent verbal communication and active listening skills.
- Ability to handle difficult situations and resolve complaints amicably.
- Strong command of both Arabic and English languages.
- Organizational skills and attention to detail.
- Ability to work ONSITE in Riyadh.
Nice to have requirements
- Experience with CRM or call centre software.
- Background in hospitality or customer care sectors.
- Multilingual abilities (additional languages are a plus).
- Interest in continuous learning and improvement.
Perks and Benefits
- Supportive and engaging team atmosphere.
- Career growth opportunities within the company.
- Competitive salary package and benefits.
- Onsite facilities and exclusive employee wellness programs.